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Front Desk Agent & Night Auditor

Careers | 04.12.2014

We are looking for an experienced and passionate Front Desk Agent with Night Audit experience. This position is full time including 2 Night Audit shifts starting at 11pm and ending at 7am and the remaining Day Shifts will vary.

Job Summary

Front Desk Agents will be required to service guests including check in, check out, requests, complaints, and reservations and all candidates must have prior front desk experience. Knowledge of PMS systems is required. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors

Submit your resume and cover letter to anita@theburrard.com. We would like to thank everybody for their applications but only shortlisted candidates will be contacted.

 

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